Keeping stores informed, productive, efficient and on-track is a constant battle for most retailers. There is a huge amount of information that flows from head office to the stores and retailers need to find the right technology to support their efforts to communicate, to develop the right culture, to provide visibility and to manage compliance.
Store Ops-Center provides a simple and elegant all-in-one web based solution for all of your communication needs. It's easy to implement and has been designed specifically for retail to simplify store communications.
As we developed Store Ops-Center, we kept in mind a quote from Albert Einstein, "Make things as simple as possible, but not simpler." The result is a simple, elegant and agile solution that is designed for rapid implementation. With no compromise on functionality we built something designed specifically for retail that is easy to use & easy to understand.
Compliance & Accountability:
By managing store information consistently across the enterprise, retailers are improving their foresight - identifying issues and areas where they can cut costs, repeating success, and filling the need for a consistent and controlled communications environment.
Access Store Ops-Center through the internet. Cut out the high cost of hardware and increase your efficiency. Cloud computing is inexpensive, flexible, and secure and you can work from anywhere. Moving to the cloud gives access to Opterus' enterprise-class technology, for everyone.
Retailers are tasked with solving many specific execution challenges and the right communication tool can help. By engaging and supporting your employees you can increase your productivity and achieve your goals. Employees who feel appreciated and a part of something bigger will always do more than what's expected. Make all your employees as good as your best.
The Store Ops-Center roadmap is primarily driven by customer requests and input. All new features are added to provide a "best practice" solution and are not customer specific.
Enhanced and streamlined communication between stores, corporate office, and management teams. Compliance and accountability on anything stores are asked to read. Improved associate productivity with no missed communication.
Effective in-store execution of tasks. Snapshot of store execution for your entire enterprise. Planning and gatekeeping tools to ensure the right information is released at the right time. Capacity planning to ensure stores are never overloaded beyond their ability to execute.
A 360 degree view of the issues in your organization. History of issues until resolution. Ensures the stores are being supported to execute and complete what they are being asked to do and properly responded to when unexpected situations occur.
Single view of all assigned store and personal tasks and ad-hock appointments and entries.
Create, assign and review store level audits to be completed by a field auditor, district manager, or store management to ensure stores are always up to corporate standards.
Other Functional Areas
Planograms, Scheduling, Documents, User Evaluations, Home Page and Reporting.
Post information about products, policies and procedures, or any other information that stores might need to reference. Additionally you can host a discussion forum for each item in order to share knowledge. Users can post comments about items and reply to comments left by others. If desired, you can assign a moderator for each category in the Knowledge Base in order to ensure that content, comments and replies are correct and appropriate.
Surveys and Forms
Be green! Reduce your expenses along with the amount of paper going to and from your stores. With Surveys and Forms, you can easily define your own on-line Forms and get the information back instantly as they are completed or download results in bulk. Store staff can quickly find and access Forms or complete a Survey as part of a task. Form and Survey data can be downloaded and consolidated in CSV, XML, or even create your own custom data format for easy integration to other systems. Form information can be manually pulled back on demand, or you can use the SOC WebServices to systematically retrieve form data. Utilize forms to create processes to capture, track, analyse and communicate information such as loss prevention, sales audit and store inventory.
Training and Certifications
Create certification programs, such as on-boarding, management, product and skills training, that consist of lists of required tasks. Retailers can then decide which certification programs are required or optional for your different store or head-office roles. Employees will be able to view their certification status and progress and complete their tasks from the certifications module, or see any of their certifications tasks within their regular task list. The Certifications Report will allow you to view status and manage all Certifications.
You have many options when it comes to mobility when using Store Ops-Center. You can access our mobile site, use our iOS or Android Mobile App, or you can access the full site from your tablet. You can also create and respond to messages, respond to issues, and approve messages and tasks directly from your corporate email and the responses are routed back into Store Ops-Center for stores to access.
The core Store Ops-Center functionality is available when using the mobile site, which includes Message Center, Task Manager, Issue Tracker, Store Audits and Calendar. The iOS and Android Apps are available in the Apple App Store and Google Play Store and contains all the features and functionality included in the mobile site along with Push and Badge Notifications.
If you access the full site from any mobile device then the full functionally of Store Ops-Center is available to you.