TAKE CARE OF YOUR EMPLOYEES AND THEY WILL TAKE CARE OF YOU
One of my favorite quotes about the service industry comes from Richard Branson; “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
When we started Opterus I found a quote from George Bernard Shaw where he famously said, “The single biggest problem with communication is the illusion that it has taken place.” I still think that is a major issue within the retail industry.
The first Ollie’s store opened in 1982. Since then, they have grown to become one of the largest extreme-discount retailers in America. Currently operating 400+ store locations in 28 states and growing.
Consistent and intuitive, Opterus solutions effectively streamline communications for minimal change management — allowing for greater employee satisfaction, increased performance, and a greater sense of connectedness.