RESOURCES: Insights

CEO INSIGHT

Insights - Feb-2024

CEO INSIGHT

I’m back from my twenty-something-th NRF. It was another great show for Opterus and felt like a normal NRF. I loved seeing old colleagues, friends and our extended Opterus family. This year at NRF there was definitely a theme, and you guessed it, it was ‘artificial intelligence.’
OPTERUS INSIGHTS 

Insights - Oct-2023

OPTERUS INSIGHTS 

With the holiday season fast approaching, we asked our Opterus family how OPSCENTER helps them to prepare their stores and store teams for success, and the results were inspiring:
CEO INSIGHT

Insights - Jul-2023

CEO INSIGHT

Retailers are still experiencing labor shortages and increased turnover. They continue to need a way to both onboard and train frontline associates to give them the skills they need to support their team.
CEO INSIGHT

Insights - Jun-2023

CEO INSIGHT

As a co-founder and CEO of Opterus my favorite thing is to see clients who have been with us for a long-time share with new clients and even soon to be clients on how they benefit by using our solution, OPSCENTER.
CEO INSIGHT

Insights - Jun-2023

CEO INSIGHT

We just wrapped another successful Client Summit. Believe it or not, this was our 11th Summit and the first one in person post pandemic. The thing I love most about these events is the sharing.
CEO INSIGHT

Insights - Jun-2023

CEO INSIGHT

We just wrapped another successful Client Summit. Believe it or not, this was our 11th Summit and the first one in person post pandemic. The thing I love most about these events is the sharing.
THE KEY TO BUILDING CUSTOMER LOYALTY IN A TIME OF UNCERTAINTY: STREAMLINED RETAIL COMMUNICATIONS

Insights - Mar-2023

THE KEY TO BUILDING CUSTOMER LOYALTY IN A TIME OF UNCERTAINTY: STREAMLINED RETAIL COMMUNICATIONS

To build loyalty in a time of ongoing uncertainty, retailers must work to create a satisfactory experience for customers using their most valuable asset: their employees. To hire and keep good, helpful employees, retailers can streamline employee management and unify communication channels. Doi...

OUT DATED HEALTH AND SAFETY CHECK ARE HOLDING BACK QSR'S

Insights - Mar-2023

OUT DATED HEALTH AND SAFETY CHECK ARE HOLDING BACK QSR'S

By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. QSRs have the ability to automate additional operational processes, improving employee productivity
RETAIL HOLIDAY DISPLAYS: EXPECTATIONS VS. REALITY 

Insights - Nov-2022

RETAIL HOLIDAY DISPLAYS: EXPECTATIONS VS. REALITY 

By: Lisa Britton Poppler

With healthy predictions for holiday spending – as seen in growth forecasts during November and December between 6% and 8% by the National Retail Federation – and individuals shifting back to in-store shopping retailers must be prepared to deliver exceptional customer experie...

2022 RETAIL HOLIDAY HIRING TIPS 

Insights - Nov-2022

2022 RETAIL HOLIDAY HIRING TIPS 

As detailed in the National Retail Federation’s 6 things to know about the 2022 holiday shopping season “Retailers are preparing for early holiday shopping. Meanwhile, the labor market is still not functioning anywhere close to normal as it did prior to the pandemic. Available workers have been...

HOW TO GET THE MOST OUT OF THE HOLIDAY SEASON

Insights - Sep-2022

HOW TO GET THE MOST OUT OF THE HOLIDAY SEASON

As we ramp up for 2022’s peak shopping period, amidst uncertain market conditions, rising costs, and the fear of a potential recession, how can you get the most out of the holiday season?
TAKE CARE OF YOUR EMPLOYEES AND THEY WILL TAKE CARE OF YOU

Insights - Jul-2022

TAKE CARE OF YOUR EMPLOYEES AND THEY WILL TAKE CARE OF YOU

One of my favorite quotes about the service industry comes from Richard Branson; “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
OPTERUS 2022 CLIENT SUMMIT

Insights - May-2022

OPTERUS 2022 CLIENT SUMMIT

On May 18th we held our 10th Annual Opterus Client Summit event and what an event it was! With customers joining us from around the world it was our largest event to date Here are the top takeaways.
THE ILLUSION COMMUNICATION HAS HAPPENED

Insights - May-2022

THE ILLUSION COMMUNICATION HAS HAPPENED

When we started Opterus I found a quote from George Bernard Shaw where he famously said, “The single biggest problem with communication is the illusion that it has taken place.” I still think that is a major issue within the retail industry.
OPTIMIZING OPERATIONS WITH OPTERUS

Insights - Apr-2022

OPTIMIZING OPERATIONS WITH OPTERUS

No matter what time of the year it is, it’s always a great idea to refine your processes. The pandemic has made retailers reconsider tried and true processes.
FOODSERVICE SOLUTIONS

Insights - Apr-2022

FOODSERVICE SOLUTIONS

OPSCENTER’s “Forms” Module coupled with Dashboarding provide an excellent way to accurately capture important data for week over week or year of year analysis.
WHEN EVERYTHING CONNECTS, ANYTHING IS POSSIBLE!

Insights - Mar-2022

WHEN EVERYTHING CONNECTS, ANYTHING IS POSSIBLE!

Communication is used in everything we say and do. It’s the glue that connects us with each other, but you need the right glue for each situation.
CEO INSIGHT - SUCCESSFUL ASSOCIATE ONBOARDING 

Insights - Feb-2022

CEO INSIGHT - SUCCESSFUL ASSOCIATE ONBOARDING 

There are several point solutions available that provide specific associate onboarding for the retail industry.
CEO INSIGHT - 2021 IS QUICKLY WINDING DOWN

Insights - Nov-2021

CEO INSIGHT - 2021 IS QUICKLY WINDING DOWN

2021 is quickly winding down. With the world slowly returning to a ‘kind of normal’, I know that we, at Opterus, are very excited for the next 12 months
CEO INSIGHT - IS IT TIME TO THINK ABOUT THE HOLIDAYS?

Insights - Sep-2021

CEO INSIGHT - IS IT TIME TO THINK ABOUT THE HOLIDAYS?

We are in the midst of the back-to-school season, but I don’t think it’s too early to start thinking about the holidays.

CALL TO ACTION

Consistent and intuitive, Opterus solutions effectively streamline communications for minimal change management — allowing for greater employee satisfaction, increased performance, and a greater sense of connectedness.
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