From big-box retailers to smaller regional brands, consistent communications, and task execution across multiple locations are essential to improving the customer and employee experience. However, when establishing communication and task management processes, retailers must ensure one version of the...
To build loyalty in a time of ongoing uncertainty, retailers must work to create a satisfactory experience for customers using their most valuable asset: their employees. To hire and keep good, helpful employees, retailers can streamline employee management and unify communication channels. Doi...
Operational readiness through OPSCENTER meant Lindt was prepared to reopen each location immediately upon governmental or mall clearance. The competency Lindt has in the retail industry was evidenced by being one of the first retailers open and ready for safe shopping. Their preparedness assures emp...
About Ollie's
The first Ollie’s store opened in Mechanicsburg, PA in 1982. Since then, they have grown to become one of the largest extreme-discount retailers in America. Currently operating 400+ store locations in 28 states and growing.
Challenges
Ollie’s was using various forms of communication from ...
By: Lisa Britton Poppler
With healthy predictions for holiday spending – as seen in growth forecasts during November and December between 6% and 8% by the National Retail Federation – and individuals shifting back to in-store shopping retailers must be prepared to deliver exceptional customer experie...
As detailed in the National Retail Federation’s 6 things to know about the 2022 holiday shopping season “Retailers are preparing for early holiday shopping. Meanwhile, the labor market is still not functioning anywhere close to normal as it did prior to the pandemic. Available workers have been...
